Fragrances & Product
(01)
How do I choose the right bottle size?
Each product page lists available formats — typically 50ml and 100ml. For a first wear, we recommend 50ml or a discovery set. For an everyday signature scent, 100ml offers the best value.
(02)
How long does the scent last on skin?
Our fragrances are eau de parfum concentration, designed to linger for 6–8 hours depending on skin chemistry, climate, and application. Spraying on pulse points helps extend wear.
(03)
What ingredients are in your fragrances?
We blend high-quality natural essences with carefully selected aroma molecules in an alcohol base. Full ingredient lists appear on every product page, and our formulas are crafted without parabens or phthalates.
Orders & Shipping
(01)
When will my order ship?
Orders are processed within 1–2 business days. Fragrances are packed in protective packaging to keep bottles safe in transit. Once shipped, you'll receive a confirmation email with tracking details.
(02)
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by location and are calculated at checkout. Please note that some destinations restrict fragrance imports — any limitations will be shown before you complete your order.
(03)
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, our team can help with changes. Contact us as soon as possible to make modifications.
Returns & Exchanges
(01)
What is your return policy?
You can return unopened fragrances within 14 days of delivery. For hygiene reasons, opened or sprayed bottles cannot be accepted. Items must be in their original packaging and condition.
(02)
How do I start a return or exchange?
Visit our Returns Portal and follow the steps. If you need help, reach out to sillage@official.com.
(03)
Are returns free?
We offer free returns within select regions. For others, a nominal fee may apply to cover return shipping.
Payment & Security
(01)
What payment methods do you accept?
We accept all major credit/debit cards, UPI, Apple Pay, Google Pay, and PayPal.
(02)
Is my payment information secure?
100% — all transactions are encrypted and processed through secure gateways. Your privacy and safety are a top priority.
(03)
Can I use more than one discount code?
Only one discount or promo code can be applied per order.
Gifting & Extras
(01)
Can I add gift wrapping to my order?
Yes! You can add elegant gift wrapping and a personal message at checkout — perfect for birthdays, anniversaries, or treating someone to a new signature scent.
(02)
Do you offer gift cards?
Absolutely — digital gift cards are available in various denominations and are delivered via email instantly, so they can choose their own scent.
General & Support
(01)
How do I contact customer support?
Reach us anytime at help@sillageofficial.com or via the contact form on our website. Our support team replies within 24 hours.
(02)
Where can I find updates on new scent launches?
Subscribe to our newsletter or follow us on Instagram @sillageofficial to be the first to discover new fragrances and limited editions.
(03)
Do you have a physical store?
We’re currently online-only but occasionally host fragrance pop-ups in select cities. Follow us for dates and locations.
Looking for a quick answer?
Our frequently asked questions cover fragrance sizes, wear, shipping, and returns. Contact us if you don't find what you are looking for.